HESS TOY TRUCKS

Selling Hess Toy Trucks for over 25 years!

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POLICIES

Payments Accepted:

If you are sending a check or money order, your item will be RESERVED for 5 days to allow your payment to arrive. Any payments that have not been received within 5 days of ordering the item will be taken off “hold” and returned to stock. We accept personal, business, bank & cashier’s checks, or money orders. Please note that any money orders that are NOT FROM THE POST OFFICE are not considered cash and will be treated as a check payment. Our policy on all check payments is a 10 day holding period from the date we receive it for the payment to clear before shipping.

Another option is choosing the PayPal Instant Purchase Button next to each item for a fast and easy way to pay with your Credit Card.

Shipping & Handling Terms:

Items are usually shipped within 1 to 2 days of receiving payment and include Guaranteed Quality Packaging to insure the safe arrival of valuable collectibles. Once your payment is received, we will send you an email confirmation. If you are sending a check or money order, your item will be RESERVED for 5 days to allow your payment to arrive. All PayPal orders will receive an immediate confirmation page and your item will be shipped without delay. If, for some reason, damage occurs during the shipping process, we will assist you in filing a claim with the Post Office for your refund.

Free U.S. Shipping:

All items purchased from RAY’S HESS TOY TRUCKS are shipped for free within the Continental United States via US Postal Service. For this purpose our standard shipping method is U.S. Postal Service Standard Mail or best way for the particular order. Any other method such as Priority, International, Registered & Express Shipping orders is not eligible and you will be charged the upgraded rate.

Shipping Insurance:

Shipping Insurance is added by default to every order and recommended, however it is optional.

All orders from Ray’s Hess Toy Trucks are professional packed, safe and secure, but we cannot control what happens during the shipping process. If, for some reason, damage occurs during shipping and your order is insured, we will assist you in filing a claim with the Post Office for your refund.

Should the items you ordered get damaged during shipping and you failed to insure it, neither Ray’s Hess Toy Trucks or the Post Office can help you!  Insurance is a small price to pay to protect your investment!

International Shipping:

The standard free shipping charges do not apply to orders shipped outside the United States. Shipping charges for Canadian orders are calculated in our system and will be automatically added at checkout. For any other international order, please contact us and we will calculate what your shipping charges will be and email you back. Only PayPal payments and credit cards will be accepted on International orders. All international orders will be quoted and shipped via International Priority Mail from the US Postal Service.

We can not be held responsible for what happens to the order once it leaves the hands of the US Postal Service

Return Policy:

If, by some remote chance, you are not satisfied with the item you purchased or feel it was not accurately represented, you may return it within 10 days from the receiving date and we will refund the full amount less our shipping costs. Buyer is responsible for all return shipping charges and are non-refundable. All items must be returned in the same manner and condition as sent. Any item returned will be thoroughly inspected to make sure that it is in “as shipped” condition before any refund is given. Please note that certain charges are deducted from the refund such as our original shipping cost plus any sales tax collected which is paid to the State of New Jersey on any in state sale. These items will be deducted from the total cost paid and the remainder of the amount will be refunded to the customer. Please keep in mind that many of these are collectibles and not always brand new items. All refund requests must be made within 48 hours of receiving the item. If you decide to cancel an order or return an item for any other reason, there is a 25% restocking fee. All returned items must be inspected. If it is found to be in its original purchase condition, a refund will be made within 48 hours. There is no return on an item that is ordered incorrectly; therefore, please select your item carefully and check to make sure that it is exactly what you want. This policy is due to the shipping process of the item going back and forth, being taken in and out of its box causing the possibility of the end flaps to get bent, and causing the box of the item to get worn, ending up not in the same condition as originally sent. We appreciate your business and will do everything we can to make your transaction a successful one.

Refund Policy:

  • Changed your mind or found it cheaper somewhere else.  Sorry but all sales are final. As a buyer, you are responsible for shopping around and considering whether you really want something before making the purchase. Under some circumstances we may decided to allow an item to be returned. However you will be responsible for all return shipping costs. The original shipping cost plus a 25% restocking fee will be subtracted from the refunded amount.
  • Purchased the wrong item – As long the item is in the same condition as when we sent it and you email us within 7 days after receipt of item, we will work with you to exchange it for another item. However, you will be responsible for any additional shipping costs plus a 25% restocking fee. 
  • Absolutely no refunds or exchanges after 7 days of receipt

 

Order Cancellation Policy: 

Orders and presale orders may be cancelled within 2 hours after payment. Once 2 hours has passed we have already started to process your order so we can ship it to you right away. If you decide to cancel your order after that there is a 25% order cancellation fee due to order processing time that includes pulling your order, packing it, documenting, and setting up your USPS shipping arrangements. Cancellations are prohibited once your order has shipped.

 

Price Changes:

  • In the collectables market, prices are always going up and down depending on market conditions.
  • We can not offer a refund for the price difference if the price drops after you make your purchase. 

Package shipped to the wrong address:

  • If we mis-labeled the package, we will do whatever it takes to correct the problem at no cost to you!
  • It is the buyers responsibility to provide us with the proper information and shipping address. If you give us an incorrect address, we will not be held responsible if you do not receive the package. NO REFUNDS WILL BE GIVEN IN THIS INSTANCE!
  • Please let us know ASAP if you gave us an old or incorrect shipping address and we will work to correct the issue. If you contact us with an address change or correction before we ship the package, we can easily make the change.
  • If you request an address correction or change after shipping, there is not much we can do. If the package is returned to us, we can re-ship to the correct address, but you will be responsible for all additional shipping costs.
  • Ray’s Toy Trucks LLC is not responsible for lost or stolen packages. Once a package leaves here, the Post office is responsible for its delivery. If you chose to insure the package we will help you with information you will need to file a claim with the Post Office. If the item is stolen, you must file a complaint with your local Law Enforcement.

Battery Policy:

Batteries are not included unless they are factory pre-installed. By this we mean that we do not include the C or D sized batteries unless stated in our description of the item.

The small watch, AA, and AAA batteries that come pre-installed in the accessory vehicles and miniature trucks are left in place to keep the trucks in “Never Removed from Box” condition.

For older trucks, the factory pre-installed AA and AAA batteries have a tendency to leak over time. Therefore, we remove the AA and AAA batteries after the truck is 5 years old to prevent any damage that could be caused due to the battery leaking.

The small watch batteries (A76) that come pre-installed are all left in place. However, we do not guarantee that they will still be good in older model trucks.

Our Privacy Policy:

Your privacy is very important to us. We at Ray’s Hess Toy Trucks want to make your experience using our web site, as enjoyable and rewarding as possible. You can review our privacy policy by clicking here.

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